Refund Policy

At Yshopia, we want you to be completely satisfied with your purchase. In the event that you are not, we offer a full refund within 30 days of your date of purchase. Please read through the following sections for details on how to initiate a refund and the specific terms and conditions of our refund policy.

Initiating a Refund

To initiate a refund, please contact us directly and provide us with details about the reason for your refund request. We appreciate any feedback that can help us improve our products and services.

Payment Process

Once your refund request is approved, our payment process will submit the refund immediately and make every attempt to process the refund as quickly as possible. However, please note that your financial institution may take up to 20 days for the refund to reflect in your bank account or card.

Non-Delivery

In rare cases, issues with mailing systems may prevent you from receiving delivery emails from us, or the email may end up in your spam or junk folder. If you have not received your purchase within the expected timeframe, we recommend checking these folders or contacting us for assistance, such as resending the email or sending it to an alternate email address. Claims for non-delivery must be submitted to our customer service department in writing within 7 days from the order placing date. If you do not properly contact us during this period, we may consider the product as successfully downloaded with no further right of return for a 'non-receipt' reason.

Major Defects

Although we thoroughly test all products before release, unexpected errors may occur. If you encounter a major defect with your purchase, please contact us within 48 hours from the date of the initial complaint or any other notification provided by the customer. If we fail to correct the issue within this timeframe, we will issue a full refund or offer a replacement product of the same or similar value, at the customer's choice.

Product Not as Described

If you receive a product that is not as described on our website, please report the issue to our technical support team within 30 days from the date of purchase. Clear evidence must be provided in writing that the purchased product is not as described. Complaints that are based merely on false customer expectations will not be honored.

Our Technical Support Team is always ready to assist you and provide highly professional support in a timely manner. If you have any questions or concerns about our refund policy, please don't hesitate to contact us at contact@yshopia.com